Frequently Asked Questions

If I subscribe now, which box will I get?

Your subscription will start with the box of the month following the month in which you subscribe. For example, if you subscribe during June, your first box will be the July box, which will ship on the first Saturday in July (so you can enjoy it during July!). Your subscription would then renew on July 11th, for the August box which would ship on the first Saturday of August.

What's in the subscription box?

Each box will contain a raw crystal, a hand poured soy wax candle, and two to three other lovely items. These can all be a surprise if you wish, or you can pop over to our Instagram (@crystalcandlebox) to see sneak peeks of the boxes. If you can't see any pictures of this month's box and really want to see what will be in it, drop us a message, Past boxes can been seen on our Instagram page, and our blog.

How often will my subscription be re-billed?

Subscriptions automatically renew on the 11th of each month via your original method of payment. If you purchase a 3 month subscription, these will renew every three months. Subscriptions can be cancelled at any time via your subscription dashboard.

When do boxes ship?

Boxes ship on the first Saturday of each month from the UK. These should take 1-2 working days to arrive within the UK and around 2 weeks to arrive internationally.

What about postage for the shop?

The shop has free UK shipping and flat rate international shipping of £5 for purchase under £70, and £10 for purchases above. 

Don't worry, you won't have to wait for the subscription boxes to ship for your items - all items purchased through the shop are shipped every Saturday. 

What ingredients go into the candles?

The candles are made from natural soy wax and natural essential oils only. Please read all candle safety information supplied with the candle, and allergy information before use. The candles are housed in a glass jar which can be re-purposed after use.

What do you mean by 'ethical'?

By ethical, we mean our crystals are sourced directly from the miners that mined them, Where this is not possible, we source our crystals from a family run business on the Jurassic coast of England.  All our packaging is recyclable and made from recycled materials where possible.All other items are handmade from the Tumble and Rose range, or sourced from eco-friendly small businesses.

What is Tumble and Rose?

Tumble and Rose is a little business based in Winchester, England, focused on handmade raw crystal jewellery and celestial items. The Crystal&Candle box is an offshoot of this. Pop on over to our Etsy shop to have a look!

What do you do with my personal info?

Any information you submit to us will only ever be used to fulfill your subscription, or contact you in case of a problem. It will never be shared with third parties unless legally required, and will never be used for marketing information. We do not have visibility of your payment information. Please feel free to contact us if you have any questions. The subscription function and this website is powered by Cratejoy, and payments are processed by Stripe - please see their privacy policy on their website.

My question isn't here, how can I contact you?

Drop us a message on Instagram (@crystalcandlebox) or an email - tumbleandrose@hotmail.com.